Frequently Asked Questions
Everything you need to know about your BISSELL orders, products, and maintenance.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also view your order status by logging into your account on the BISSELL website.
What is the BISSELL return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund, excluding original shipping and handling fees.
How do I find the right cleaning formula for my machine?
You can use our 'Formula Finder' tool on the website or check your machine's user manual. We recommend using genuine BISSELL formulas to ensure the best cleaning results and to keep your warranty valid.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal and Affirm for monthly financing.
Does my BISSELL machine come with a warranty?
Yes, most BISSELL machines come with a limited warranty ranging from 1 to 5 years depending on the specific model. This covers defects in workmanship or materials but does not cover routine maintenance items like filters or belts.
Where can I purchase replacement parts and filters?
Replacement parts, including filters, brushes, and belts, can be purchased directly from our website under the 'Parts & Supplies' section by searching for your specific model number.